kg999 Privacy Policy

We collect certain necessary information when you create an account on the kg999 platform and at various stages of using our services. The main purposes of collecting this information are to ensure the security of your account and to improve the quality of our services.

1.1 Information You Provide Directly

Information you provide yourself during the registration process and while using our services includes:

• Full name and date of birth (for age verification — kg999 is for persons aged 21+ only)
• Email address and mobile number
• Password and security-related information
• Mobile banking service (bKash, Nagad, Rocket, Upay) number — for financial transactions only
• Identity documents (for account verification if required)

1.2 Automatically Collected Information

When you access the kg999 platform, certain information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and list of pages visited
• Login time, date and location information
• Cookie and session data

1.3 Information Received from Third Parties

In some cases, transaction-related information may be obtained from mobile banking service providers for identity verification or fraud prevention purposes. This information is not used for any other purpose.

kg999 uses the information it collects only for specific and legitimate purposes. Details are provided below:

2.1 Account Management

Information is used to create, manage and secure your account. It is essential for login verification, password recovery and detecting suspicious activity.

2.2 Processing Financial Transactions

Mobile banking information is used to process deposit and withdrawal requests. kg999 stores users' financial information with the utmost care and never shares it with unauthorised parties.

2.3 Customer Support

Our 24/7 live chat and email support team may use your account information to resolve your issues. This information is used solely for support purposes and is not disclosed elsewhere.

2.4 Service Improvement

kg999's services are continuously improved by analysing the overall experience of users. No personally identifiable information is used in this analysis.

2.5 Responsible Gaming

We believe in responsible gaming practices. If any concerning patterns are identified by monitoring a user's gaming behaviour, we may take the necessary steps. Read our detailed guide on Responsible Gaming.

kg999 uses industry-standard technology to protect user information. All data is transferred via SSL encryption and stored on secure servers.

3.1 Technical Security

• All data transfers are secured through SSL/TLS encryption technology
• Passwords and sensitive information are stored in encrypted form
• Regular security audits and vulnerability tests are conducted
• Unauthorised access detection and prevention systems are active
• Two-factor authentication is available

3.2 Data Retention Period

Information is retained for a specified period while your account is active and also after account closure. Financial transaction records are kept for the period required by legal obligations.

3.3 Staff Access

Only relevant kg999 staff may access information necessary for carrying out their duties. All staff are bound by confidentiality agreements and receive regular training.

kg999 does not sell your personal information or transfer it to unauthorised third parties. However, information may be shared in the specific circumstances below:

4.1 Service Providers

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology services and fraud prevention. These partners are also required to follow the same privacy policy as we do.

4.2 Legal Obligations

Information may be disclosed when required to comply with a valid request from the relevant authorities, a court order or applicable law. In such cases, as little information as possible is disclosed.

4.3 Fraud and Misuse Prevention

Necessary information may be shared with relevant parties to protect the security of the platform and prevent fraud. This step is taken to protect the interests of all users.

The kg999 platform uses cookies and similar technologies. These are stored as small data files in your browser and help improve your experience.

5.1 Types of Cookies

• Essential cookies: Maintain login sessions and ensure the core functionality of the platform.
• Functional cookies: Remember your preferences, such as language and account settings.
• Analytics cookies: Collect anonymous information about platform usage to help improve services.

5.2 Cookie Control

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

Every user registered on the kg999 platform has the following rights regarding their personal information:

• Right to access: You may request details of the information stored about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted — however, some information may be required to be retained for legal or contractual reasons.
• Right to object to processing: You may object to your information being used for specific purposes.
• Data portability: You may request a copy of your information in a structured format.

To exercise these rights or for any questions, contact our support team via 24/7 live chat or email.

kg999 provides services only to persons aged 21 or older. No information is intentionally collected from any person below this age.

If we are informed that a minor has created an account, that account will be closed immediately and all related information will be permanently deleted.

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases it is ensured that equivalent data protection measures are in place in the destination country. Encryption and secure channels are always used when transferring data.

This privacy policy may be updated as needed and to keep pace with changes to our services. If any significant change is made, you will be notified by email to your registered address or via a notice on the platform at login.

The date of the change will always be clearly stated in the "Last Updated" section at the top of the page. Continued use of the platform after an updated policy is published will be taken as acceptance of the new policy. Answers to any questions about policy changes can be found on our FAQ page.

If you have any questions, concerns or complaints about this privacy policy, please contact us. Our data protection team will review your request as quickly as possible.